At Zovo Jewels, we prioritize your satisfaction. If you are not completely happy with your purchase, you can return or exchange the product under the following conditions:

1.      Eligibility: Items must be unused, undamaged, and in their original packaging with all tags intact.

2.      Return Window: Return or exchange requests must be made within 7 days of delivery.

3.      Process: Contact our customer support to initiate a return or exchange. Our team will guide you through the process.

4.      Non-Eligible Items: Custom-made or personalized jewellery is non-returnable.

5.      Refund Method: Refunds will be processed to the original payment method within 7-10 business days after the returned item is inspected.

6.      Shipping Costs: Return shipping charges may apply, except in cases of defective or wrong items received.